In order to make a reservation for you we need this information:

• Exact dates of arrival and departure
• Your preference of the Suite, upstairs or downstairs room
• Number of people per room
• Number of beds per room
• Number of rooms to reserve

To hold your reservation:

• When you request a reservation you will receive information to make your room deposit.
• We do ask for a non-refundable room deposit within 48 hours of your confirmed request.
• Deposits to hold reservations:
• We ask for a non-refundable room deposit for the cost of the first night of your stay for each room.

RANCHO SAK OL RESERVATION, DEPOSIT, AND CANCELLATION POLICY

• Your may check availability via our website and submit your reservation request online. A credit or debit card is required to submit your request. During the submission process you will be quoted the amount required for the deposit and you will be asked to give your permission to charge this amount to the card you submit. Your room deposit will not automatically be charged to this card. After you click Submit you will receive an email containing detailed instructions regarding how to complete your deposit payment and reservation. More information regarding the reservation process can be found here: http://www.ranchosakol.com/depositinformation.html
• We accept deposits by credit card, debit card, and bank transfers, all payable via Paypal. We also accept Visa and Mastercard via telephone and email. We must receive payment information for your deposit within 48 hours of sending your confirmation instructions in order to hold your reservation.
  
• Group reservations cannot be split up between multiple parties. One party must take responsibility for making the room reservations, assignments, and required deposits.
• Once your reservation is processed you will receive a confirmation voucher with your reservation details, check-in instructions, airport transportation information and driving directions.
• If you do not check-in on the first night of your reservation, your reservation will only be held for the time covered by the deposit unless we receive notice by telephone or email to continue holding your reservation.
  

WEATHER:

Although we do not offer refunds due to bad weather or hurricanes, we do have a very generous hurricane policy: If you have reservations at Rancho and 3 or 4 days ahead of time, and it looks like a hurricane is headed toward the Yucatan, we will gladly let you reschedule your reservations for the low season. If you are at Rancho and a hurricane is headed toward the Yucatan and you decide to leave Mexico, the money you have paid, for the time you have booked, will be credited to you for another equal period of time in the low season for up to 12 months from your original scheduled arrival. i.e.: If you have been at Rancho for 3 days out of your week stay you have paid for, we will credit you with the whole week next year during low season (based on availability). This applies only to room costs at Rancho. There’s really no way to lose here.

CANCELLATION POLICY:

• Cancellations are effective on the date written notice is received by email.
• We do not offer refunds of deposits. We do, however, offer a very generous cancellation policy:
• If you must cancel your reservation and you do so with 7 or more days notice we will gladly respect your deposit and apply it to your rescheduled stay during any equivalent or lower season except for Holiday season (December 23 - January 2) for up to 12 months from your original scheduled arrival.
• If you must cancel your reservation and you do so with less than 7 days notice but before 12 pm (Cancun time) on the day of your scheduled arrival, we will gladly respect 50% of your deposit and apply it to your rescheduled stay during any equivalent or lower season except for Holiday season (December 23 - January 2) for up to 12 months from your original scheduled arrival.
• We only allow deposits to be applied once to rescheduled reservations. If you must cancel your rescheduled reservation, we will not apply the deposit to any future reservations.
• All rescheduled reservations are subject to availablity.
• Cancellation of reserved nights after arrival will be charged at $20 USD per night per room.
• All special cases and emergencies will be left to the manager's discretion.
  

GROUP RESERVATIONS:

• Rancho Sak-Ol offers a perfect location and facilities for family celebrations or workshops with 14 rooms and up to 35 people. Please email for details.

• Please feel free to contact us if you have any additional questions at reservations@ranchosakol.com.
  
• Please allow at least 48 hours for reservations@ranchosakol.com to respond to your email.
  
• If you wish to make a reservation less than 48 hours before your arrival date, please call us directly at the numbers below:
  
  • Telephone:
    
    • 'international dial code' + 52 + 998 + 871 0181 or
      
    • 'international dial code' + 52 + 998 + 871 0182
      
• Please note, in all your email correspondence with Rancho Sak-Ol, leave the Subject as: "arrival - departure dates, your name."